Unlimited helpdesk, automated patching, and remote monitoring from a real team in Edmonton & Saskatoon — supporting businesses Canada-wide. We handle vendor coordination so your staff don't have to.
All of it is in the per-user price. No modules, no per-ticket charges.
Your staff can call, email, or chat as often as they need. No per-ticket charges, no rationing of support.
We watch every device for failing disks, runaway processes, and security drift — fixing most things before you notice.
Operating system, browser, and third-party app updates roll out on a tested schedule, with rollback if something breaks.
New hires get a fully configured device, accounts, and access on day one. Departures are clean and audit-ready.
We talk to your line-of-business software, internet provider, and printer vendor on your behalf — no more middle-man emails.
Every device, license, and warranty tracked in one place so you always know what you own and what's coming due.
“Hourly support always blows past the estimate. How is this different?”
Aptik Assure is a flat per-user fee with unlimited helpdesk. Whether your team opens 5 tickets or 500 this month, your invoice is identical — so support stops being a budget risk.
“We've been burned by MSPs blaming other vendors for outages.”
We own the whole environment — including talking to your line-of-business software, ISP, and printer vendors. The accountability stops with us, not in a finger-pointing chain.
“What if we grow — or shrink — through the year?”
Per-user pricing scales cleanly both directions. Add a hire and you add one line; offboard someone and the cost comes off — no long-form change orders, no minimum commitments to absorb shrinkage.
Response-time promises are easy to make and hard to check. Every ticket in your portal carries its first-response clock and the target it was measured against — including the ones we missed.
Client
Brightpath Health
Tickets
Assure Complete + AI · 148 seats · Edmonton
Open
3
every category
First response
16m
12 of 12 in target
Breaches
0
rolling 30 days
Tickets
newest first
Raise a request
Critical issues page the on-call engineer immediately.
A transparent per-user quote in minutes, or a conversation with a real person.