Terms, privacy and acceptable use.

Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Aptik Technologies ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not access or use our services. These terms apply to all visitors, users, and clients who access or use our services.

2. Description of Services

Aptik Technologies provides managed IT services, cybersecurity solutions, cloud services, infrastructure management, and related technology consulting services to businesses. Our services are provided on a subscription or project basis as outlined in individual service agreements.

3. Service Locations

Aptik Technologies operates from Edmonton, Alberta and Saskatoon, Saskatchewan, Canada. We provide services to clients throughout Canada and may extend services to other regions as specified in individual service agreements.

4. Client Responsibilities

Clients are responsible for: (a) providing accurate and complete information necessary for service delivery; (b) maintaining the security of access credentials; (c) ensuring authorized use of services by their employees and contractors; (d) complying with all applicable laws and regulations; and (e) timely payment of all fees and charges.

5. Service Level Commitments

Specific service level agreements (SLAs) are outlined in individual service contracts. We strive to maintain high availability and prompt response times for all managed services. Any service credits or remedies for SLA breaches are governed by the applicable service agreement.

6. Intellectual Property

All intellectual property rights in our services, including software, documentation, methodologies, and processes, remain the property of Aptik Technologies or our licensors. Clients retain ownership of their data and any pre-existing intellectual property they provide to us.

7. Limitation of Liability

To the maximum extent permitted by law, Aptik Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Our total liability shall not exceed the fees paid by the client in the twelve (12) months preceding the claim.

8. Termination

Either party may terminate services in accordance with the terms specified in the applicable service agreement. Upon termination, we will provide reasonable assistance in transitioning services and returning client data, subject to payment of all outstanding fees.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Alberta, Canada. This applies to clients in both Alberta and Saskatchewan; nothing in this section limits any statutory rights a Saskatchewan-based client may have under Saskatchewan law that cannot be waived by contract.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify clients of material changes at least thirty (30) days before they become effective. Continued use of our services after changes take effect constitutes acceptance of the revised terms.